From Bhaskar Ramamurthy & Shyamala Viswanathan in Los Altos, CA:

There are two strong indicators of a successful real estate transaction; 1) you will conduct real estate transactions with the same Realtor and 2) you will strongly recommend your Realtor to a friend and relative. On both these counts, we are happy to say that we have had three successful transactions with Gary as our Realtor. We bought our first home through Gary eight years ago and just recently as our needs have changed, we have sold our home and have bought another very lovely house. We also have referred Gary to friends and family and each of these recommendations have resulted in successful outcomes.

The term "standard of care" applies to every industry as it does to the real estate industry. In this day and age, when we tend to become a mere account within a big environment, working with Gary has been a refreshing change. His style is very personal. We do not have to go through multiple people to merely talk to him; he does not refer to us as a “buyer” or “seller” in conversations and for that matter, he does not refer to the other principals (even those he does not represent) in the transaction with those words.

Gary exhibits perhaps the finest example of the Silicon Valley ethic. He works very smart, hard and puts in long hours. His fundamentals and knowledge of the industry is extremely strong; this is one important reason why we would repeatedly do business with him. Lack of knowledge and making decisions based on poor information can potentially cost a lot of money.

One last note: there is only one simple motivation for us to write this letter. We want Gary and his business to thrive so that the next time we are ready to conduct real estate business, hopefully not for another 15-20 years, he and his services will be available to us.

Good luck.

Bhaskar Ramamurthy and Shyamala Viswanathan, Los Altos, CA

From Jonathan & Kirsten Burns in Menlo Park, CA:

Hi Gary,

Just wanted to send a note and thank you for all your hard work for us over the years. When we first met I was a little skeptical about diving into the real estate market. I didn't think there was any way my wife and I could possibly afford it, and was filled with fear, uncertainty and doubt. But you stewarded us through the entire process of learning how the market works, getting a good loan, and purchasing our first brand new home in Mountain View. That was five years ago, and in that five years we've seen the value of that property almost double, so from that alone we know we made the right decisions.

Fast forward to the spring of 2002 and we were able to refinance the loan on that Mountain View property, drawing enough equity funds to pay off our consumer debt and still have enough left over for the down payment on our second home in Menlo Park -- and we didn't even have to sell the first house! That Mountain View property is now a rental for us that pays for itself with rents alone, while continuing to go up in value. Your stewardship continues to be a great asset to us and on top of the great advice and guidance, you've always got great stories to liven up our continuing adventures. So thanks again, and we're looking forward to our next great adventure.

Jon & Kirsten